Privacy Policy
Privacy Policy for Secret Coast Security and AV LLC
Effective Date: 7-29-2025
Company Name: Secret Coast Security and AV LLC
Company Address: 1112 Arbor View Circle D’Iberville, MS 39540
Website: www.getsecretcoast.com
Email: support@getsecretcoast.com
Phone Number: (228) 215-1345
Secret Coast Security and AV LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or engage with us in other ways. By using our services or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Information:
This may include, but is not limited to, your name, email address, phone number, billing address, and payment information (e.g., credit card details).
1.2 Non-Personal Identification Information:
We may collect non-personal information such as your IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on the website). This data helps us understand how users interact with our website and services.
1.3 Service-Specific Information:
When you request security or audiovisual services, we may collect additional information relevant to providing those services, such as property details, preferences, and project specifications.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To Provide Services:
We use your contact information and service details to provide, maintain, and improve the services you request from us, including security and AV installation, monitoring, and support.
2.2 To Process Transactions:
We use your payment information to process transactions related to our services, including billing, invoicing, and payment verification.
2.3 To Communicate with You:
We may use your contact information to respond to inquiries, send service-related updates, or communicate about appointments, promotions, or other relevant matters.
2.4 To Improve Our Website and Services:
We use non-personal information to enhance the performance, functionality, and user experience of our website and services.
2.5 To Comply with Legal Obligations:
We may process your information to comply with legal requirements, enforce our agreements, or protect our rights and interests.
3. How We Protect Your Information
3.1 Data Security:
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure server environments. While we strive to protect your information, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee complete security.
3.2 Access Control:
Only authorized personnel have access to your personal data. We take appropriate measures to ensure that personal information is accessible only to those who need it to perform their duties.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers:
We may share your information with trusted third-party vendors, contractors, or service providers who assist us in delivering services (e.g., payment processors, IT service providers, customer support).
4.2 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner of the business. We will notify you of any such change and update this Privacy Policy accordingly.
4.3 Legal Compliance:
We may disclose your information to comply with applicable laws, regulations, or legal processes, including responding to subpoenas, court orders, or government inquiries.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
6.1 Access:
You have the right to request a copy of the personal data we hold about you.
6.2 Correction:
You can request corrections to any inaccurate or incomplete personal information we hold about you.
6.3 Deletion:
You can request the deletion of your personal information, subject to certain legal restrictions (e.g., for business records or legal obligations).
6.4 Opt-Out of Marketing Communications:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us directly.
6.5 Data Portability:
In some cases, you may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [Insert Contact Email or Phone Number].
7. Third-Party Links
Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on our website and update the "Effective Date" above. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your data protection rights, please contact us at:
Secret Coast Security and AV LLC
1112 Arbor View Circle D’Iberville, MS 39540
Email: support@getsecretcoast.com
Phone: (228) 215-1345